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| ADVERTISEMENTS N° 2542 |
TYPE OF WORK |
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| COMPANY: Luxury |
| PUBLISHED: 04/09/2025 |
| COUNTRY: Milano |
| DISTRICT: Milano (MI) |
| REGION: Lombardia |
| FROM: 04/09/2025 |
| TYPE OF CONTRACT: Indeterminato |
| POSITION: HUMAN RESOURCES - Training Manager |
| GROSS ANNUAL SALARY: |
| BELONGING'S AREA: Human resources |
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| COMPANY DESCRIPTION |
For an important Luxury Brand we are looking for a Field Retail Trainer Europe
As a Field Retail Trainer, the mission is to develop retail teams in delivering an outstanding client experience that drives store business performance, with a particular focus on enhancing Clienteling.
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| IDEAL CANDIDATE PROFILE |
Through the local adaptation and implementation of Global Training strategies, the Field Trainer will train and coach Client Advisors to become true ambassadors for the brand’s culture, values, and products.
The role will work closely with Retail Managers and Store Managers to implement training programs, empower retail teams to elevate the client experience, and develop skills that foster deeper client engagement, thus contributing to drive exceptional business performances.
As Field Retail Trainer, it’s important to collect and provide feedback from the field to contribute shaping Global Training Catalogue and Strategies in a continuous improvement approach.
Key Job Responsibilities
• Lead by example by embodying brand’s values, service excellence, and company policies.
• Execute Retail Training Plan for your assigned stores
• Partner with Retail Managers and Store Managers to deliver corporate training strategy within your assigned store(s)
• Support Store Managers in developing and delivering structured training roadmap that contributes to business growth by enhancing selling skills, product knowledge, and in-store coaching techniques.
• Partner with Retail Managers to scout and implement opportunities for staff elevation through Training:
• Foster a culture of continuous learning and development, with a strong emphasis on Clienteling techniques.
• Observe client interactions and provide real-time coaching through active listening and questioning, enabling team members to improve their approach to client engagement.
• Leverage client feedback insights to coach individuals and implement solutions that enhance the overall client experience.
• Drive key training initiatives, ensuring a hands-on, shop-floor-focused approach that fosters a positive and engaging learning environment.
• Support Store Managers in conducting skills gap analyses and creating individualized coaching plans for their teams.
• Provide ongoing feedback to Retail Managers and Store Managers regarding team performance and progress.
• Training Activities Coordination and Monitoring:
• Ensure Store Management is fully informed about training progress, required actions, and areas for improvement, making recommendations as needed.
• Monitor and assess the effectiveness of in-store training programs through follow-ups, observations, and measurable outcomes.
• Contribute to effective information flows with main Retail Stakeholders: Retail Directors, Retail Managers (both Outlet and Full Price), Visual Merchandising, HR, CRM…
• Partner with Retail Managers and HR in Retail Talent Development:
• Identify and mentor potential training talent within the store, fostering internal development opportunities.
Onboarding & Development of New Employees
• Ensure a structured and engaging onboarding experience for all new hires.
• Collaborate with HR to proactively plan training programs for new employees.
• Maintain regular check-ins with trainees, providing feedback to them, their Store Managers, and HR throughout the onboarding process.
• Languages
• English Proficiency, both written and spoken.
• Fluency in at least another EU language (Italian, French, German, Spanish)
• Any other language will be a plus
• IT SKILLS
• Confident with Microsoft Office (PPT, xls, Outlook)
• Interested in digital tools
LOCATION
• You will be spending approximately 70% of your time in store
• Availability to travel extensively in Europe is mandatory
• Your office of reference will be Milan (approximately 1 day/week)
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