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| ANNUNCIO N° 1150 |
TIPOLOGIA DI LAVORO |
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| AZIENDA: Luxury |
| PUBBLICATO: 09/05/2023 |
| CITTA': Milano |
| PROVINCIA: Milano (MI) |
| REGIONE: All |
| A PARTIRE DA: 09/05/2023 |
| TIPO DI CONTRATTO: Indeterminato |
| POSIZIONE: SALES - Customer Service Manager |
| RETRIBUZIONE ANNUA LORDA: |
| SETTORE DI APPARTENENZA: Sales |
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| DESCRIZIONE AZIENDA |
| For important luxury italian clothing brand, we are looking for an In Store Clienteling Manager/Coordinator |
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| PROFILO DEL CANDIDATO IDEALE |
As In Store Clienteling Manager/Coordinator, you will be responsible to support the Store Manager in implementing the retail strategy by training, monitoring and coaching the boutique team in order to meet the Company business target and in order to guarantee an outstanding customer experience
His/her main tasks:
- Review weekly CRM analysis with SM and identify weekly projects, action, and recovery plans.
- Review weekly CRM KPIs by CA and work with CA’s to develop monthly action plans, weekly reviews, daily activities.
- Leverage client database to drive business and define client database on a local level.
- Coordinate communication monthly/weekly calendar of Z2C activities for each CA and monitor execution and quality daily.
- Provide support for client appointments (At Home/in-store/virtual)
- Provide support for MTM (in store) to ensure optimal execution o Ensure follow-up calls to confirm appointments o Follow up on cancelled appointments o Follow up on order.
- Be an ambassador on the floor and support SM/ASM in leading by example on all clientele aspects.
- Focus on prospect conversion using all available assets.
- Support SM and Corporate function in organizing local events and monitoring and tracking the ROI. |
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