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| ANNUNCIO N° 1082 |
TIPOLOGIA DI LAVORO |
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| AZIENDA: Luxury |
| PUBBLICATO: 28/03/2023 |
| CITTA': Milano |
| PROVINCIA: Milano (MI) |
| REGIONE: All |
| A PARTIRE DA: 28/03/2023 |
| TIPO DI CONTRATTO: |
| POSIZIONE: RETAIL - Retail Manager |
| RETRIBUZIONE ANNUA LORDA: |
| SETTORE DI APPARTENENZA: Retail |
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| DESCRIZIONE AZIENDA |
The Director, Retail Excellence will work with the market Managing Director, VP Retail Excellence and Omnichannel EMEA and the Director Retail Performance & Operations EMEA identifying process improvements and providing recommendations that are aligned with Company strategies. They are responsible for supporting and animate the retail teams in their market to develop their business performance based on customer experience and store operations efficiency with the right tools, work methodology and mindset.
They are a strong, decisive, and collaborative leader; an individual that locally builds a climate of service excellence and operational efficiency by maximizing the performance of motivated, innovative, enthusiastic and engaged employees across the region.
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| PROFILO DEL CANDIDATO IDEALE |
Key Accountabilities:
Retail Performance and Operational Excellence
• Create and follow up on monthly reporting of both quantitative (sales-related) and qualitative (client experience-related) performance.
• Ensure the development and the maintenance of consistent standards and KPIs across all locations.
• Analyze sales KPIs to the sales team improve the client experience and business through action plans, supported by Retail Learning teams.
• Drive the communication to/from stores and foster retail culture at the market level.
• Monitor operational performance of all store operations inclusive of audit compliance, stock control, inventory flows and accuracy, team operational productivity, stock organization.
• Lead and coordinate the strategy to monitor individual store stock productivity, driving optimal operations inclusive of scheduling, timely deliveries, organization of teams to deliver exceptional Client Experience FOH & BOH with strong partnership across regional departments and store teams.
• Ensure compliance with policies and local regulations.
• Lead and coordinate Price changes, mergers, re-classes and ticket changes.
Retail Learning
• Drive and ensure the partnership with the Retail Learning Director EMEA based on KPIs analyses to identify skill gaps, organize seminars/webinars and meetings according to the priorities and action plan of the region.
• Ensure the alignment between the Company priorities and the local needs
• Promote digital culture and omnichannel mindset within the sales teams.
CRM
• Drive the Clientelling strategy, ensuring the implementation within the local market.
Talent Management
• Work with Managing Director, Store Managers and HR to attract, recruit, retain and develop the best in-class operations talent.
• Develop operational expertise at all levels in the regions.
Required Qualifications:
• retail and operations experience in luxury retail
• BA or BS degree or greater
• Strong verbal and written communication skills
• Demonstrated ability to collaborate productively and ability to lead and influence in a team environment
• Agile and with an entrepreneurial spirit, finding new approaches and solutions to the challenges of this role.
• Business acumen, numerical agility and forward-thinking |
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